Payment and Refund Policy
Last updated: 30 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases made through the website operated by reportivar. It covers access to professional resources focused on studio production in motion, including detailed guidance on studio equipment setup, dynamic camera operation, lighting and sound waves, and the creation of smooth high-quality workflows for television news and live shows. The policy governs both one-time purchases of digital materials and any subscription-based access to ongoing content and tools. It does not apply to physical goods or services delivered outside the digital environment described.
Prices, Currencies, Taxes and Any Additional Charges
All prices displayed on the site are shown in British Pounds Sterling. Prices include value added tax at the prevailing UK rate unless otherwise stated. Any additional charges such as transaction fees imposed by payment processors will be clearly indicated before you complete your purchase. reportivar reserves the right to adjust prices from time to time, but changes will not affect orders already confirmed.
Accepted Payment Methods, Payment Authorisation and Payment Security
We accept major credit and debit cards, PayPal and bank transfers. All payments are processed securely through established third-party providers that comply with PCI DSS standards. Payment authorisation occurs at the point of order placement. reportivar does not store card details on its own systems.
Order, Booking or Service Confirmation and When a Contract Is Formed
Once you submit an order and receive an email confirmation, a contract is formed between you and reportivar. The confirmation will detail the items purchased, the total amount paid and access instructions. You should retain this confirmation for your records.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations you have a 14-day cooling-off period from the date of purchase during which you may cancel without giving a reason. For digital content that begins immediately upon purchase, you must expressly consent to waive this right if you wish to access the material straight away.
Refund Eligibility, Exclusions and Non-Refundable Items or Services
Refunds are available within the cooling-off period provided you have not started downloading or streaming the digital content. Once access has commenced or the content has been downloaded, refunds will not be granted except in cases of proven technical fault on our side. Promotional or discounted purchases may carry additional restrictions clearly stated at the time of sale.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] or +44 20 8236 1212 with your order number, the date of purchase and a brief description of the issue. Requests must be made in writing. We will acknowledge receipt within two working days and guide you through any further steps needed.
Inspection, Approval, Rejection and Notification of the Refund Decision
Each request will be reviewed within ten working days. You will be notified by email of the outcome. If approved, the refund will be processed promptly. If rejected, clear reasons will be provided together with any options for appeal or alternative resolution.
Refund Method, Processing Time and When Funds Should Reach the Customer
Refunds are issued using the original payment method. Processing typically takes five to ten working days after approval, though bank processing times may vary. You will receive confirmation once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers
Digital resources are non-returnable once downloaded. Subscriptions renew automatically unless cancelled at least seven days before the renewal date. Promotional offers are subject to the specific terms displayed at purchase and may not be eligible for refund after use has begun.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
In the event of a failed payment you will be notified and given the opportunity to complete the transaction with an alternative method. Duplicate charges will be investigated and refunded where verified. Any suspected fraudulent activity will be reported to the relevant authorities and may result in account suspension.
Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or the UK GDPR and Data Protection Act 2018. These rights cannot be limited or excluded by contractual terms.
Contact Route, Policy Changes and Last-Updated Date
For any questions regarding this policy please use the contact form on our Contacts page or reach [email protected] or +44 20 8236 1212. reportivar may update this policy from time to time. The current version will always be available on the website and the last-updated date will be revised accordingly. Your continued use of the site after changes constitutes acceptance of the revised terms.